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2014-11-20 14:21 - IT24: CGI skter agricultural leases t Uppsala
When the municipality of Uppsala contracted case management services for the service robern desk was the CGI that drew the longest straw. The new agreement extends until 2016. The municipality's solution is based on Oracle's cloud service, Service Cloud, something like CGI thus becomes pioneer to deliver in Sweden. Uppsala municipality says that it sought a solution that would support and streamline municipal service processes within IT, Finance, HR, payroll and office services. One of the requirements was that the service could be quickly put into use, but they also wanted an intuitive and user-friendly interface. The new agreement is a Business Process Services robern agreement in which the municipality subscribes to various robern cloud services. CGI states that it means lower purchasing cost for the customer, which also quickly demonstrate business value through robern short implementation projects. - Many municipalities are currently reviewing their interface for communication with citizens. Although robern the service that we are about to provide the municipality of Uppsala primarily internal processes, so by extension robern service to the citizens that improves with this type of contact center solution, says Fredrik Almén, head of the BPS on CGI.
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